RETURNS POLICY

We want you to feel confident with the products you purchase from TB Cosmetics.

If you receive a product that is damaged, faulty or incorrect, please contact us as soon as possible so we can review the issue and arrange an appropriate resolution.

If you experience a suspected reaction to a product, discontinue use and contact us so we can discuss your concerns.

We do not offer refunds or exchanges for change of mind on opened or used products. This does not affect any rights you may have under Australian Consumer Law in relation to faulty or defective products.

Not sure which products are right for your skin? Explore our online store or book a skin consultation for personalised product recommendations.

BOOKING & CANCELLATION POLICY

A $50 deposit is required to secure your appointment. This deposit will be put towards your treatment on the day.

If you decide not to proceed with treatment following your consultation, your $50 deposit will instead be put towards the consultation fee.

We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours’ notice.

Cancellations or changes made within 48 hours of your appointment, or failure to attend your appointment, will result in the loss of your $50 deposit.

A new deposit will be required to secure your next appointment.